Refund policy

Shipping & Returns Policy

At Sirra, we want your order to arrive safely and for you to feel confident buying from us. This policy explains how shipping, returns and faulty products are handled.

Nothing in this policy limits any rights you may have under Australian Consumer Law or any other applicable consumer protection laws.

 

Shipping

We ship internationally.

Orders are usually processed and dispatched within 1-2 days after payment is received, unless the product is listed as a pre-order or otherwise stated on the product page.

Standard shipping is estimated to take 4–13 days from dispatch.

Delivery times are estimates only and may vary depending on your location, customs processing, courier delays, public holidays or other factors outside our control.

Once your order has been dispatched, you will receive a confirmation email with tracking details where available.

 

International Shipping, Taxes and Duties

All orders are shipped DDP — Delivered Duty Paid.

This means taxes, duties and import charges are included in the price you pay at checkout.

Please make sure your shipping address is correct at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details, although we will do our best to help resolve any issue.

 

Delivery Issues

If your order has not arrived within the expected delivery window, please contact us at hello@sirrasports.com with your order number.

We will help check the tracking information and work with our shipping partners to understand what has happened.

 

Exchanges

We do not offer exchanges.

If there is an issue with your order, please contact us and we will assess the matter under this policy.

 

Faulty, Damaged or Incorrect Items

Please contact us as soon as possible if your item arrives damaged, faulty or different from what you ordered.

To help us assess the issue, please email hello@sirrasports.com with:

  • your order number;
  • a description of the issue;
  • photos or video showing the problem, where possible; and
  • any relevant packaging photos if the item was damaged in transit.

If the product is confirmed to be faulty, damaged, incorrect or otherwise covered by applicable consumer guarantees, we will provide an appropriate remedy. Depending on the issue, this may include a repair, replacement, refund or another suitable solution.

 

Warranty and Product Issues

Sirra products are built for sport and regular use, but they must be used, installed and cared for correctly.

Product issues caused by misuse, incorrect installation, accidental damage, unauthorised modification, normal wear and tear, or use outside the product instructions may not be covered.

Sirra offers a 2 year warranty on Surge 1 Performance Monitors

 

Returns Process

Please do not send products back before contacting us.

To request a return assessment, email hello@sirrasports.com with:

  • your full name;
  • order number;
  • product being returned;
  • reason for the return request; and
  • photos or videos if the product is faulty, damaged or incorrect.

We will review your request and provide return instructions if the item needs to be sent back.

 

European Union returns and cancellations

If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.

After you notify us that you wish to cancel, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

 

United Kingdom returns and cancellations

If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.

After you tell us you wish to cancel, you must return the goods to us within 14 days.

We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

 

Refunds

We will offer a replacement including shipping or refund for all faulty items.

If a refund is approved, it will be processed back to your original payment method.

Refund processing times may vary depending on your bank, card provider or payment platform.

 

Contact Us

For shipping, returns or product support, contact us at:

 

Sirra sports
Email: hello@sirrasports.com